Return Period
We accept returns within 5 business days of delivery. Items must be unworn, clean, and free of perfume, detergent, makeup, or any signs of use. Items must retain their original scent and tags.
- Returns are subject to inspection once received.
- Customers outside Melbourne must cover shipping costs.
- If the garment does not meet our policy, it will be returned at the customer's expense.
- Items bought on sale or during promotions are non-returnable.
Warranty Period
Customers have 30 calendar days from the delivery date to request a warranty claim. This applies only to manufacturing defects.
- The item must be clean and in good condition.
- If the claim is made within the time frame but delivered late, it will not be accepted.
- Approved claims may be replaced with the same or a similar product of equal or higher value (customer pays the difference if needed).
Frequently asked questions
What is the return policy?
We accept returns within 5 business days after delivery only if the item is in perfect condition. Sale or promotional items are not eligible for return. All returns are subject to review
How long is the warranty period?
You have 30 calendar days from the delivery date to request a warranty claim. Claims must be submitted through our official online store or sales channels.
What does the warranty cover?
The warranty only applies to manufacturing defects. It does not cover damage from improper use or misuse under any circumstances.
What are the requirements for a warranty claim?
The item must be clean, in good condition, and delivered within the 30-day period. Claims submitted after this period, even if the intention was communicated in time, will not be accepted.
Do you ship within Australia?
Yes, we offer national shipping across Australia. All orders are processed and shipped from our local warehouse.
How long does it take to ship my order?
Waiting